Training Solutions for Tech and SaaS Teams-Designed for Real-World Performance.
I help Tech and SaaS companies turn complex products, processes, and customer situations into clear, practical learning experiences. My work includes customer onboarding, product education, sales enablement, scenario-based training, and performance support. Each solution is designed around what people need to do differently and the measurable business outcome the training should support.
How I Help Tech and SaaS Teams
I help Tech and SaaS teams solve onboarding, product education, sales, support, and internal performance challenges through focused learning solutions. Every project begins with the business need, the audience, and what people must be able to do differently. From there, I recommend and build the right solution using sound instructional design and principles of learning science.
Customer Onboarding & Product Education
I create focused onboarding and product education that helps customers, employees, and partners understand complex products and complete important tasks confidently. Solutions may include guided learning, software walkthroughs, job aids, knowledge checks, and performance support designed to improve adoption, reduce confusion, and shorten time to value.
eLearning Development & Performance Support
I develop clear, polished learning materials using Rise 360, Storyline 360, PowerPoint, Canva, and supporting documents. Depending on the project, deliverables may include eLearning courses, interactive scenarios, job aids, quick-reference guides, assessments, storyboards, and visual prototypes. Each solution is created with attention to usability, accessibility, and visual consistency.
Sales Enablement & Customer Support Training
I design practical training that helps sales and support teams handle product conversations, customer questions, and challenging situations more effectively. Solutions may include scenario-based practice, product knowledge training, decision activities, assessments, job aids, and coaching feedback aligned with the behaviors and outcomes the business needs.
Learning Strategy & Performance Consulting
Not every problem needs a course. I help teams identify the root cause, define the audience and desired behavior, establish success measures, and choose the most effective response. Depending on the need, the right solution may be training, performance support, scenario practice, clearer documentation, or a combination of approaches.
Why Work with Judie Perry LXD
I approach instructional design by starting with the performance problem. Before recommending a solution, I clarify what people need to do differently, what is getting in their way, and how success should be measured. This keeps the work focused on useful behavior change and business results.
My background in psychology helps me consider how attention, memory, and motivation shape learning. Running my own business for many years has strengthened my ability to manage projects, meet deadlines, communicate clearly, and follow work through from start to finish. My Master’s degree in Information Technology, currently in progress, is expanding my understanding of the digital tools and systems used in modern learning environments.
I bring a calm, organized, and collaborative approach to every project. I listen carefully, welcome feedback, communicate proactively, and respect the time and expertise of everyone involved. My goal is to make the process clear and dependable from our first conversation through final delivery.
A Clear, Collaborative Process
Discovery & Alignment
Learning Design & Storyboarding
Development & Production
Final Review & Delivery
Selected Work
Background & Skills
My Process
Every project follows a clear, collaborative process designed to keep the work focused, organized, and aligned with your goals. From our first conversation through final delivery, you’ll know what to expect, when feedback is needed, and how each step supports the learning and business outcomes we define together.
We begin by discussing your goals, audience, existing materials, timeline, and project needs. Together, we clarify what people need to do differently and how success will be measured so the project starts with a shared understanding of the desired outcome.
Next I translate the agreed-upon strategy into a clear plan for the learning experience. I develop objectives, organize the content, design meaningful practice, and create a storyboard for you and your subject matter experts to review. This collaborative review gives us an opportunity to refine the experience before development begins.
Once the design is approved, I develop the agreed-upon course or learning materials. I handle the writing, visual design, interactions, and production details, with scheduled milestone reviews that make feedback easy to share and keep the project moving smoothly.
After your final review and approval, I prepare the completed materials for launch and provide the agreed-upon documentation and source files. We’ll confirm that everything is organized and ready for your team to use. If future updates are needed, I can also help adapt the materials as your products, processes, or audiences evolve.
Explore examples of customer onboarding, sales enablement, and scenario-based support training. Each project shows how I connect learner needs, practical application, and business goals through thoughtful instructional design.
My background combines psychology, business ownership, and ongoing graduate study in information technology. Together, these experiences help me create learning that is people-centered, practical for the organization, and well suited to modern digital environments.
Education & Credentials
Bachelor of Arts in Psychology
Master of Science in Information Technology (in progress)
Professional Scrum Master I (PSM I)
Skills & Tools
Instructional Design
Learning Strategy
Needs & Performance Analysis
Customer & Employee Onboarding
Product Education
Sales Enablement
Curriculum Development
Scenario-Based Learning
eLearning Development
Storyboarding
Assessment Design
Performance Support
Storyline 360 & Rise 360
PowerPoint & Canva
Let’s Build Learning That Supports Real Performance
I partner with tech and SaaS companies to design training that improves how customers, employees, sales teams, and support teams use products and perform essential tasks. Engagements may include customer onboarding, product education, sales enablement, support training, eLearning development, and performance support-each aligned with defined learner needs and business goals.
If your organization is preparing for a product launch, improving onboarding, strengthening customer education, or addressing an internal performance need, I can help define the right approach and develop a solution that fits your audience, timeline, and goals. I am available for remote consulting and project-based engagements.
Based remotely in the United States. Typical response time: within one business day.